All Collections
Background Checks
How do I view the results of a completed background check?
How do I view the results of a completed background check?

Describes how to view background check results and make a decision on the applicant.

Updated over a week ago

You will need the Read Background Checks permission to view the results of the background check. You will need the Write Safeguards permission to make a decision on whether to clear or reject the applicant for the position they applied to. To see the Background Checks tab you will need the Limited Read People permission so you can access the listing view of the Contacts list.

Viewing Background Check Results

When you run a background check, there are two possibilities. The results may be ready instantly or it may be delayed. Which one depends on the type of background check report that was requested. Most results are instant.

If you submitted a background check on behalf of the applicant and it was an instant result, the results will automatically open right after.

If the results were delayed (or if the applicant completed their own online consent form), you will be emailed once the results are ready.

You can also view the results of all background checks by going to Contacts from the left-hand menu, then the Sreenings tab, and finding the one you are interested in in the table. There are filters you can use to narrow down the results. Please note, there is a default filter that will only return non-archived background checks. If you need to view an archived result, use the filters to bring them in.

Making a Decision

Once a background check completes, you have to make a decision on whether to clear the applicant for the position they applied to. This is not automatic. When a background check completes, the status will change to "Complete" and you'll see a "Ready of Decision" label in the listing under Contacts > Background Checks.

To enter a decision, click on "Ready for decision" and the associated safeguard record will appear. You can also open the safeguard directly by going to the person's profile and finding the safeguard under Involvement > Safeguards.

In the pop up, update the Status field to the appropriate value depending on whether the applicant passed the background check for the position they applied for. Make any other changes as appropriate (such as the "Expires On" field if applicable) and then click on the "Save" button.

Did this answer your question?