You will need the Check-In permission to create and manage station pins.
A station pin protects the staff areas of a check-in station. Anything a guest does is open; anything a volunteer or staff member does sits behind the pin. That way a kiosk can be left out for guests to check themselves in without exposing settings, reporting, or the ability to reprint a security label.
Create and manage station pins
To create and manage station pins, go to Events > Check-In > Pins from the left-hand menu.
To create a new pin, click + Add Pin and provide a Name and a Pin. The pin must be numeric and between 6 and 8 digits.
The listing shows each pin's Name, a masked Pin, when it was Last Used, which station used it, and how many times it has been used. Click the asterisks in a row to reveal that pin.
Tip: Because the listing records which station used each pin and when, giving different teams their own named pin makes it easy to see who has been in a station's staff areas. Any pin works on any station.
What the pin protects
Everything on a station that isn't a guest action sits behind the pin:
The event switcher - reached by tapping the event name in the header, or the session name in the footer.
Station settings - reached by the settings button in the footer, or by tapping the station name, the printer line, or the printer warning glyph.
The rooms report - reached by the report button in the footer.
The staff actions on a family board - Visitor pass, Reprint labels and Send message in the board's ⋯ menu, plus Edit visitor pass in a person row's pencil.
Tip: There are no pencil icons beside the event name or the session name — the name itself is the button. If someone says they can't find the edit button for the event, this is almost always what they mean.
Entering the pin
When someone tries to reach a protected area, a keypad appears. Enter a valid pin and the station grants access to that area or action.
The pad also carries a What are station PINs? link to this article, for staff who have never been told what the pin is for.
Remember the pin for a while
The bottom of the pad has a Remember PIN on this station toggle with an hours picker offering 1 to 8 hours, defaulting to 2.
Choosing a number of hours switches the toggle on by itself — picking a duration is the intent to be remembered, so there is no need to tap both.
While the grant is live, the pad is skipped entirely. That is what makes the classroom loop practical: tap a child in the rooms report, check them out on their family board, come back to the report — all without retyping the pin.
Tip: To end a remembered pin early, use Refresh Station under Settings > Maintenance. That reloads the station and clears the grant, so staff will need to enter the pin again. The station's event selection survives a refresh.
Reset Station, also under Settings > Maintenance, clears the grant too — but it unauthorizes the device entirely and returns it to setup, so it is not the tool for simply ending a remembered pin.
The two pin errors, and why the difference matters
A rejected pin gives one of two messages, and they mean different things:
Incorrect PIN - the server checked the pin and said no. The pin is wrong, or it has been deleted.
Can't reach the server to verify the PIN - the pin was never judged. The station is offline, so it could not check. The digits are kept on screen, so retrying after a brief connection blip costs nothing.
Tip: If someone insists their pin is right, ask which of the two messages they are actually getting. An offline station can only ever show the second one — and the answer there is to fix the connection, not the pin.
Helpful Tips
A station pin is required to reach the staff areas of a check-in station, and there is no way to turn that off. If your team needs access, create at least one station pin.
Pins are managed centrally, so a pin created at Events > Check-In > Pins works on every station straight away — there is nothing to configure on the station itself.