You will need the Full Write People permission to view and manage deletion requests. A member requesting deletion of their own profile does not need a permission.
If a member or guest moves away, or no longer wants a profile with your church, they can ask for it to be deleted. A deletion request is how they make that ask. It is theirs to submit, from either the mobile app or a browser, and your church is notified so the right people know it is coming.
How a member requests deletion
What deletion removes, and what it keeps
The request screen states this plainly before anyone confirms it. All of the person's data, except their giving history, is removed within 14 days, and after that your church has no record of them.
Giving history is deliberately kept. Churches have legal and tax obligations around contribution records, so those cannot be removed alongside the rest of a profile. If a member insists on the removal of their giving records too, that is a conversation with your church about its own obligations rather than something the app or the software can do.
Warning: Submitting a request schedules the profile for permanent deletion. Deletion is not immediate. It happens automatically within 24 hours of the 14-day period ending, and it cannot be undone once it has run. A member who is unsure should cancel the request rather than wait, using the steps further down this article.
Request deletion from the mobile app
Open the app and sign in. This row appears only to signed-in members.
Tap the 3-bars menu in the top left, then tap Settings in the menu footer.
Under Account, tap Request profile deletion.
Read the screen. It opens with Please read carefully and states what will be removed and what will be kept.
Confirm identity. What the screen asks for depends on how the account signs in:
Accounts with a password - enter the account password.
Accounts that only use Apple, Google or Microsoft sign-in - type CONTINUE, since there is no password to enter.
Confirm at the final prompt, Request profile deletion?, which states that this schedules the profile for permanent deletion.
The member is then signed out and returned to the sign-in screen, having seen a confirmation that the request was submitted, that their church has been notified, and that the profile will be deleted within 14 days.
Tip: While a request is pending, the Request profile deletion row disappears from Settings, so a member cannot submit a second one. If a member says the option has vanished, they have already submitted a request. Check your Delete Requests tab rather than treating it as a missing feature.
Request deletion from a browser
Members can also submit the request from the browser version of One Church Software.
Click the member's own name at the top right of the page to open their profile.
Open the blue Actions menu on the right of the page.
Select Request profile deletion.
Enter the account password in the window that appears, then click Submit Request.
Cancel a request
A deletion request can be cancelled as long as the profile has not been deleted yet. Only the profile owner can do it, from a browser, by opening their own profile and clicking Cancel deletion request.
What your church sees
Viewing deletion requests
Depending on their permissions, staff receive an email telling them a deletion request has been made and naming the person.
Requests can also be reviewed in the software. Go to Contacts in the left navigation menu, open the Delete Requests tab, and use the three-dots menu beside a request to act on it.
Tip: A deletion request covers only the person who submitted it. Nobody else is affected, including members of the same family.