You will need the Full Write People permission to perform this action.
If, for any reason, members or guests at your church move away or no longer want to maintain their profile on One Church Software, they can request to have their profile deleted. This will ensure that their personal information is no longer stored on the platform and their privacy is protected.
Requesting Profile Deletion
To request deletion of a profile, a user needs to navigate to their profile, by clicking on their name on the top right of One Church Software, go to the blue "Actions" drop-down menu at the right-hand side of the page, and select "Request profile deletion."
Upon choosing "Request profile deletion," a pop-up will be displayed, allowing the user to type in their account password and select the "Submit Request" button.
Note that selecting "Submit Request" is agreeing to request that your profile to be completely deleted from the system. All data, except for your giving history, that is linked to your profile will be deleted within 14 days. Profile deletion is not immediate upon expiration. It will be deleted automatically sometime within 24 hours of the expiration.
After the deletion, your church will no longer have any record of you. If you have any doubts or concerns regarding this, feel free to contact your church for clarification.
Viewing Deletion Requests
Depending on a user's permissions, they will receive an email message informing them of the deletion request and the person's name.
In addition, Deletion Requests can be viewed by going to "Contacts," on the left-hand navigation menu, selecting the "Delete Requests" tab, and choosing the three dots beside the appropriate request.
Note: Delete requests are only for the person who requested it. No one else is affected, such as a family member.
Reverting Accidental Deletion Request
People can now cancel a previously submitted profile deletion request as long as the profile hasn’t been deleted yet. This can only be done by the profile owner from the browser while on their profile by clicking on “cancel deletion request."