You will need the Limited Read People permission to find a profile, at one or more of the person's campuses. It is campus-scoped, so a campus override can change it at one campus, and people at campuses you cannot reach will not appear in the results. The Query Builder route also needs the Reporting permission, which is account-wide. See People and Reporting for what these permissions cover, and Campuses and organizations in Version 8 for how campus access works.
At times, you may need to locate an archived profile to review historical information related to giving, involvement, or other details. There are three ways of doing this:
From the search bar
Type in the person's name in the search bar at the top right of One Church Software.
From the Contacts listing
Go to Contacts in the left-hand navigation menu, choose Contacts, and click on the Filter button. From there, select Yes for Is Archived? and click Search.
From the Query Builder
Choose Reporting > Query Builder in the left-hand menu. Then in the query window, change Is Archived? is no to yes. Afterward, add any other needed filters, scroll down, and choose Run Query.
Tip: If you know the profile exists but none of these find it, check the campus selector at the top of the page as well as your filters. All three routes narrow to the campuses you can reach and to the campuses the selector is set to.