Occasionally, checks submitted through SmartPay may be rejected by Jack Henry. The reason for a check rejection can be found within the SmartPay remote deposit portal.

First, log in to your One Church Software account and navigate to Contributions > Remote Deposit. Then, in the left-hand menu, click on Reports. In the upper right corner of the Reports page, click on Deposit Results.

Set the appropriate date range to include the deposit batch you are inquiring about, and then click the button to generate the report. This will display all submitted deposits within the specified timeframe. Locate the batch in question; under the "Deposit Details" column, you'll see a folder icon. Click this icon to view the details of the deposit and the reason for any rejections.
​
The results also display the status of each check within the batch.

If the batch was not rejected and it's a check within that's rejected, then you would click on the icon under "Item Details" instead of "Deposit Details".

If a check is rejected, you will need to resubmit it. Scan the rejected check(s) into a new batch. Then, follow the standard procedure for submitting a deposit through SmartPay.

How do I process checks for remote deposit?