Contributions
Learn about online giving as well as how to track contributions and pledges for your organization.
57 articles
Training Videos for the Contributions ModuleProvides a training video for software users to learn the contributions module within One Church Software.
How do you generate end-of-year giving statements?Describes how to generate end-of-year giving statements to be mailed or emailed.
How does Text-to-Give work?How does a donor set up Text-to-Give
How to update the Deposit Bank AccountDescribes steps to change the account Contributions are being deposited to.
How do I manage the giving designations?Describes how to add, edit, and delete giving designations.
How do I change the order of designations on the Giving Portal?Describes how to change the order in which designations will appear on your giving portal
How do I change the Designation Code/ Abbreviation?Describes how to modify a Designation Code.
How do I set up One Church Giving?Describes how to enroll and set up our online giving platform, One Church Giving.
Know Your Client (KYC) requirements when enrolling in One Church Giving.Describes what Know Your Client (KYC) requirements are necessary.
Can I temporarily disable the giving portal?Describes how you can temporarily turn off the giving portal.
How can I change the confirmation emails that get sent out when someone gives?Describes how to update the design of the confirmation giving emails.
How do I generate giving statements for multiple people?Describes how to generate giving statements for the entire church or for a subset.
How do I embed the giving portal on our website?Describes the steps to add the giving form to any website.
Can I Text-to-Give to a specific designation?How to Set up a Keyword for a specific designation
How do I add and manage giving portals?Describes how to set up and manage additional giving portals.
How do I record tithes and offerings from a Sunday service?Getting Started with Contributions
What is a batch?Describes what a batch is and when one is created.
When are deposits made?Describes how long after a payment is processed before the deposit is expected.
How do I create a batch?Describes how to create a new batch.
How do I add contributions?Describes how to add or import transactions/contributions.
How do I enter an in-kind contribution?Describes the process of adding a non-monetary donation into Contributions
How do I edit an existing batch?Describes how to edit an existing transaction batch.
How do I delete a batch?Describes how to delete a batch or batches
How do I close/post a contribution batch?Describes how to close a transaction/contribution batch and optionally post it to accounting.
How do I find and reopen a closed batch?Describes how to access and reopen a closed batch.
What batch reports are available?Explains what the available batch reports are and how to run them.
What are unmatched contributions?Describes what unmatched contributions are, how they occur, and how to handle them.
How can I view open batches?Describes how you can view batches of all statuses.
How can I download a PDF of a batch?Describes how to download a PDF of the transactions on a contribution batch.
How do I refund a donation?Describes how to refund a donor's online transaction (donation).
How do I handle chargebacks?How to record a chargeback for a donation.
How do I handle a returned check?Describes how to account for a returned check.
What is an ACH Return?Describes when an ACH Return may occur and what each code means.
How do I move transactions between batches?Describes how to move transactions found within a batch.
What happens when a transaction is returned?Describes how to handle returned transactions.
How does the giving portal match profiles for individual and recurring donations?
What is a giving campaign and pledge?Introduction to giving campaigns and pledges
How do I add a giving campaign?Describes the steps needed to create a giving campaign
How do I add a giving pledge?Describes how to add a pledge to an existing campaign.
How do I track progress for giving campaigns and pledges?Describes how to view progress on both a giving campaign and pledges.
How do I delete a giving campaign?Describes how to delete an existing giving campaign
How do I delete a pledge?Describes how to delete an existing giving pledge from the system.
How do I view all recurring giving schedules?Describes how to view all recurring contribution schedules, both active and inactive.
How do I edit an existing recurring giving schedule?Describes how to modify the details of an existing recurring giving schedule.
How do I delete or stop a recurring schedule?Describes how to remove or stop a recurring schedule from continuing.
How do I add, edit, or delete a business?Describes how to add, modify or remove a business.
How does giving on behalf of a business work?Describes giving on behalf of a business and business giving.
What is a soft credit?Describes what a soft credit is and how to add a soft credit.
How do I download a business's giving statement?Describes how to download the giving statement for businesses.
How do I enable remote deposit and is there a cost?Describes how to enable the SmartPay integration with Jack Henry for bulk check scanning and remote deposit into a bank account.
What are the supported check scanners for remote deposit?Describes supported check scanners for remote deposit.
How do I set up my check scanner for remote deposit?Describes the steps needed for setting up check scanning in SmartPay by Jack Henry for remote deposit.
How do I process checks for remote deposit?Describes how to scan checks for remote deposit via SmartPay by Jack Henry.
Why has my remote deposit check been rejected?Describes resolving the rejection of a remote deposit check