One Church Software

Provides a training video for software users to learn the contributions module within One Church Software.

Training Videos for the Contributions Module

Learn about online giving as well as how to track contributions and pledges for your organization.

Contributions

Describes how to generate end-of-year giving statements to be mailed or emailed.

How do you generate end-of-year giving statements?

How does Text-to-Give work?

Describes steps to change the account Contributions are being deposited to.

How to update Deposit Bank Account

Describes how to add, edit, and delete giving designations as well as set which appear in the giving portal.

How do I manage the giving designations?

Describes how to change the order in which designations will appear on your giving portal

How to do I change the order of designations on the Giving Portal?

Describes how to modify a Designation Code.

How do I change the Designation Code?

Describes how to enroll and set up our online giving platform, One Church Giving.

How do I set up One Church Giving?

Describes what Know Your Client (KYC) requirements are necessary.

Know Your Client (KYC) requirements when enrolling in One Church Giving.

Describes how you can temporarily turn off the giving portal.

Can I temporarily disable the giving portal?

Describes how to update the design of the confirmation giving emails.

How can I change the confirmation emails that get sent out when someone gives?

Describes how to generate giving statements for the entire church or for a subset.

How do I generate giving statements for multiple people?

Describes the steps to add the giving form to any website.

How do I embed the giving portal on our website?

How to Set up a Keyword for a specific designation

Can I Text-to-Give to a specific designation?

Describes how to set up a copy of a merchant account.

How do I create a seperate giving portal?

How do I record tithes and offerings from a Sunday service?

Getting Started

Describes what a batch is and when one is created.

What is a batch?

Describes how long after a payment is processed before the deposit is expected.

When are deposits made?

How do I create a batch?

Describes how to add or import transactions/contributions.

How do I add contributions?

Describes the process of adding a non-monetary donation into Contributions

How do I enter an in-kind contribution?

Describes how to edit an existing transaction batch.

How do I edit an existing batch?

How do I delete a batch?

Describes how to close a transaction/contribution batch and optionally post it to accounting.

How do I close/post a contribution batch?

Describes how to access and reopen a closed batch.

How do I find and reopen a closed batch?

Explains what the available batch reports are and how to run them.

What batch reports are available?

Describes what unmatched contributions, how they occur, and how to handle them.

What are unmatched contributions?

Describes how you can view batches of all statuses.

How can I view open and pending batches?

Describes how to download a PDF of the transactions on a contribution batch.

How can I download a PDF of a batch?

Describes how to refund a donor's online transaction (donation).

How do I refund a donation?

How to record a chargeback for a donation.

How do I handle chargebacks?

Describes how to account for a returned check.

How do I handle a returned check?

Describes when an ACH Return may occur and what each code means.

What is an ACH Return?

Describes how to move transactions found within a batch.

How do I move transactions between batches?

Describes how to handle returned transactions.

What happens when a transaction is returned?

How does the giving portal match profiles for individual and recurring donations?

Transactions

Introduction to giving campaigns and pledges

What is a giving campaign and pledge?

Describes the steps needed to create a giving campaign

How do I add a giving campaign?

Describes how to add a pledge to an existing campaign.

How do I add a giving pledge?

Describes how to view progress on both a giving campaign and pledges.

How do I track progress for giving campaigns and pledges?

Describes how to delete an existing giving campaign

How do I delete a giving campaign?

Describes how to delete an existing giving pledge from the system.

How do I delete a pledge?

Pledges

Describes how the Pushpay integration is set up and functions.

How does the Pushpay integration work?

Integrations

Describes how to assign a giving envelope number to a person.

How do I assign a new giving envelope number?

Describes how to remove (unassign) giving envelopes from a person.

How do I remove a giving envelope?

Envelopes

Describes how to view all recurring contribution schedules, both active and inactive.

How do I view all recurring giving schedules?

Describes how to modify the details of an existing recurring giving schedule.

How do I edit an existing recurring giving schedule?

Describes how to remove or stop a recurring schedule from continuing.

How do I delete or stop a recurring schedule?

Recurring Schedules

Describes how to add, modify or remove a business.

How do I add, edit, or delete a business?

Describes giving on behalf of a business and business giving.

How does giving on behalf of a business work?

Describes what a soft credit is and how to add a soft credit.

What is a soft credit?

Describes how to download the giving statement for businesses.

How do I download a business's giving statement?

Businesses

Describes how to enable the SmartPay integration with Jack Henry for bulk check scanning and remote deposit into a bank account.

How do I enable remote deposit and is there a cost?

Describes supported check scanners for remote deposit.

What are the supported check scanners for remote deposit?

Describes the steps needed for setting up check scanning in SmartPay by Jack Henry for remote deposit.

How do I set up my check scanner for remote deposit?

Describes how to scan checks for remote deposit via SmartPay by Jack Henry.

How do I process checks for remote deposit?

Describes resolving the rejection of a remote deposit check

Why has my remote deposit check been rejected?

Remote Deposit

One Church Home

Mobile App

Online Giving

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