Chargebacks refer to the process of a customer disputing a charge that has been made on their account, claiming that they did not authorize it. Chargebacks can occur due to various reasons such as fraudulent activities, technical issues, or simply due to misunderstandings.
What A Customer Receives
Chargebacks are mailed to the customer's primary contact on the merchant account with Usio. They wouldn't appear in One Church Software. Unfortunately, we don't know if one happens and so there isn't a way for us to mark them in One Church Software automatically.
How to Process Chargebacks
You will need the Limited Write Contribution permission to perform this action.
Details of the chargeback are emailed to the merchant account holder, your church. The email includes details of the chargeback as well as next steps.
Depending on the outcome, a manual adjustment would need to be added as appropriate (i.e. in cases where the resolution is not in the merchant’s favor).
In the screenshot below we have an example where in Contributions > Transactions, we have $20.19 original donation, and $-20.19 is the manual addition, added to the Transactions section to indicate the chargeback. See How do I add contributions?
Note: A chargeback is income that was taken back so that should be categorized as a negative on the income account the original deposit was for. A chargeback fee is an expense so that would simply be categorized as an expense.