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How does Text-to-Give work?

How does a donor set up Text-to-Give

Updated over 4 months ago

For churches who have enrolled in One Church Giving and who have enabled text messaging.

Donors can give by text when someone sends a text message to the

number assigned in One Church with the phrase β€œGIVE” and a dollar amount.

Example: GIVE 25

The text message must be sent to the number that was provided to your church by One Church Software when you enabled text messaging.

If a donor has already set up text giving, then they will receive a thank you message.

The donation will be submitted for payment processing and, the transaction will automatically be recorded in One Church Software in Contributions and linked to the donor.

If the donor hasn't yet set up text giving, then they will receive a prompt on their mobile device linking them to a donation form.

This allows the donor to connect their phone number with their profile and a form of payment. Once that's completed, the text donation will be processed

and any text donations made in the future will be automatically processed.

Other Text-to-Give keywords

Donors can text the keyword: EDIT to your One Church number to modify and update your billing information.

They can text the keyword: REFUND to request a refund for the last amount given.

Note that text donations can be refunded via text message; debit/credit card and ACH donations given via a giving portal require someone with elevated permissions to refund on the donor's behalf.

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