You will need the Contributions Settings permission to perform this action.
Confirmation messages and email receipts
Each giving portal has its own confirmation messages and email receipts. You edit them on the giving portal's Notifications tab. The same screen controls both the on-screen messages donors see after giving and the receipt emails One Church Software sends afterward.
Open the Notifications editor
From the left-hand navigation menu, go to Contributions > Settings and click the Giving Portals tab.
Open the portal that needs to be edited by clicking the portal's name, or by clicking the 3-dots menu beside it and choosing Edit.
In the Edit window, click the Notifications tab.
Edit the text in any of the four templates (described below). When finished, click Save.
Tip: Each template supports mail merge variables that are replaced with real data when the message is sent. The available variables are listed under each template, and can be inserted from the toolbar above each editor.
Payment Confirmation
On Screen Message Shown After Payment
Appears on the confirmation screen after a person completes a one-time gift.
Donor First Name - the first name of the person who gave.
Donor Last Name - the last name of the person who gave.
Donor Phone - the primary phone number of the person who gave.
Donor Email - the primary email address for the person who gave.
Organization Name - your church name.
Organization Email - your church's email address.
Organization Phone - your church's phone.
Successful Email Receipt
The email sent to the donor after a one-time gift is processed.
Donor First Name - the first name of the person who gave.
Donor Last Name - the last name of the person who gave.
Donor Phone - the primary phone number of the person who gave.
Donor Email - the primary email address for the person who gave.
Organization Name - your church name.
Organization Email - your church's email address.
Organization Phone - your church's phone.
Confirmation Number - the confirmation number provided by the payment gateway.
Total Amount - the total amount given by the donor.
Giving Summary - a table containing all the designations and amounts that were contributed to.
Recurring Giving
On Screen Message Shown After Scheduling
Appears on the confirmation screen after a person sets up a recurring gift.
Donor First Name - the first name of the person who gave.
Donor Last Name - the last name of the person who gave.
Donor Phone - the primary phone number of the person who gave.
Donor Email - the primary email address for the person who gave.
Organization Name - your church name.
Organization Email - your church's email address.
Organization Phone - your church's phone.
Total Amount - the total amount the donor will give per occurrence.
Successful Schedule Email Receipt
The email sent to the donor after a recurring gift is set up.
Donor First Name - the first name of the person the schedule is for.
Donor Last Name - the last name of the person the schedule is for.
Donor Phone - the primary phone number of the person the schedule is for.
Donor Email - the primary email address for the person the schedule is for.
Organization Name - your church name.
Organization Email - your church's email address.
Organization Phone - your church's phone.
Total Amount - the total amount that will be given on each scheduled occurrence.
Giving Summary - a table containing all the designations and amounts that will be contributed to.