You will need the Limited Write Contributions permission to perform this action.
When a check bounces due to insufficient funds or an account is closed, it's important to record the incident in One Church Software to ensure the donation records are accurate. The process of recording the returned check is simple.
Find the Original Check
Locate the original transaction by going to Contributions > Transactions via the left-hand navigation menu. If needed, click on the filter button to reduce the transactions listed.
Once you find the desired transaction, note the details: Person's name, check number, and amount.
Add a New Batch
Follow the instructions in How do I create a batch?
Title the Name as "ACH Return" or "Returned check or something similar. Once satisfied with all the details, select the "Create" button.
A pop-up will display two options; choose "Add Transactions."
A pop-up will display several fields. The relevant data to include:
Received On: Date the check was returned.
Name: Original Donor's name.
Designation Amount: Negative amount of the orginal check.
Designation: Same as the orginal transaction
Method: Input payment method, check.
Check Number: Input the original check number.
Notes: Input ACH Return and checkmark. Check the box to include notes on the giving statement.
Select Save to finish.
Note: This process outlined above is how One Church Giving handles ACH Returns for online processed transactions (i.e. the return is a new contribution record since technically it is a separate transaction).