You will need the Can Refund permission to perform these actions.
The fees for processing a payment are non-refundable. The entirety of the donation will be charged to the One Church customer's account, where online donations are deposited.
Refunding a donation
Locate the transaction to be refunded, and select the three horizontal dots next to the transaction. Select "Refund" from the dropdown.
Next, a pop-up will display to finalize the refund.
After refunding the transaction, a note will be added to the refunded transaction.
Timing for the donor to receive a refund
In general, refunded transactions from credit/debit card transactions are deposited into the refunded account within 1 - 2 business days. Refunded transactions from ACH (e-check) transactions are deposited within 2 - 4 business days.
If a transaction is voided, that means it was reversed prior to settlement (which occurs at night each day).