Locate the donation on the Transactions screen of the Contributions module.

Select the dropdown arrow next to the Edit button, select Refund.

Note: You may need to scroll right in order to locate the "View" button at the far right of the row
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Next, you will receive a confirmation pop-up to finalize the refund. Select > Yes

After refunding the transaction a note will be added to the refunded traction (see image below).

​NOTE: In general, refunded transactions from credit/debit card transactions are deposited into the refunded account within 1 - 2 business days. Refunded transactions from ACH (e-check) transactions are deposited within 2 - 4 business days.

The fees for processing the payment on the frontend of the transaction are non-refundable. Example: Someone pays $100 and there are $2 in fees. The church gets $98 deposited. If a refund is initiated, the payee gets $100 back since that is what they paid. So $100 is withdrawn from the church's bank account even though it was $98 that was originally deposited, because the church incurred a $2 processing fee. This initial processing fee is non-refundable.