You will need the Can Refund permission to perform these actions.
The fees for processing a payment are non-refundable. The entirety of the donation will be charged to the One Church customer's account, where online donations are deposited.
Refunds can be issued on any previously settled online payment made through One Church Giving. You can refund a transaction in full, or issue a partial refund for just a portion of the amount, whichever fits the situation. Partial refunds are especially useful when a donor overpaid, gave to the wrong designation, or only part of a gift needs to be reversed.
Refunding a donation
Locate the transaction to be refunded, and select the 3-dots menu next to the transaction. Select Refund from the dropdown.
Next, a pop-up will display to finalize the refund.
After refunding the transaction, a note will be added to the refunded transaction.
Timing for the donor to receive a refund
In general, refunded transactions from credit/debit card transactions are deposited into the refunded account within 1 - 2 business days. Refunded transactions from ACH (e-check) transactions are deposited within 2 - 4 business days.
If a transaction is voided, that means it was reversed prior to settlement (which occurs at night each day).