You will need the Can Refund permission to perform these actions.
The fees for processing the payment are non-refundable. The entirety of the donation will be charged to the One Church customer's account, where online donations are deposited.
How to refund a donation
Locate the transaction you would like to refund. Select the dropdown arrow next to the View button on the right column. Select Refund from the dropdown.
Next, you will receive a confirmation pop-up to finalize the refund.
After refunding the transaction, a note will be added to the refunded transaction (see image below).
How long will it take for the donor to receive the refund?
In general, refunded transactions from credit/debit card transactions are deposited into the refunded account within 1 - 2 business days. Refunded transactions from ACH (e-check) transactions are deposited within 2 - 4 business days.