There are many ways to get help from our customer support with any issues or questions that arise. We are always happy to help so please feel free to reach out with anything you need.

Chat
On any screen within the software, you will find an icon (shown below) in the bottom right hand corner. Click on this to ask any questions, provide feedback, report an issue, or speak with us about anything you need help with. Chat is available 7 days a week. This is the best and recommended way to reach us for support.

Mon. - Fri., 9 AM - 6:30 PM ET
Sat. - Sun., 9 AM - 3 PM ET (emergencies only)

Email
You can email us directly at support@onechurchsoftware.com

Phone
You can also give us a call at (855) 932-2060 (Mon. - Fri., 9 AM - 5 PM EST).

Support is closed on the following holidays in 2022:

  • Martin Luther King Jr. Day: Monday (1/17)

  • Memorial Day: Monday (5/30)

  • Juneteenth: Monday (6/20)

  • Independence Day: Monday (7/4)

  • Labor Day: Monday (9/5)

  • Indigenous Peoples / Columbus Day: Monday (10/10)

  • Veterans Day: Friday (11/11)

  • Thanksgiving: Thursday (11/24) & Friday (11/25)

  • Christmas: Friday (12/23) & Monday (12/26)

  • New Years Eve: Friday (12/30)

** Our team DOES monitor chat support on holidays in case of an emergency.

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