There are many ways to get help from our customer support with any issues or questions that arise. We are always happy to help so please feel free to reach out with anything you need.
On any screen within the software, you will find an icon (shown below) in the bottom right hand corner. Click on this to ask any questions, provide feedback, report an issue, or speak with us about anything you need help with. Chat is available 7 days a week. This is the best and recommended way to reach us for support.
Mon. - Fri., 9 AM - 6:30 PM ET
Sat. - Sun., 9 AM - 3 PM ET (emergencies only)
You can email us directly at firstname.lastname@example.org
You can send us a private message to our Facebook page
You can direct message us at @1churchsoftware
You can also give us a call at (855) 932-2060 (Mon. - Fri., 9 AM - 5 PM EST).
Support is closed annually on the following days in 2022:
Labor Day: Monday (9/5)
Thanksgiving: Thursday (11/24) & Friday (11/25)
Christmas: Friday (12/23) & Monday (12/26)
New Years Eve: Friday (12/30)
However, our team does monitor chat support on those days in case of an emergency.