One Church Software

Get started using One Church Software with this implementation plan. Step-by-step instructions for onboarding and implementation.

Getting Started - Onboarding Checklist & Implementation Guide

Centralized location for training videos to help customers learn features within One Church Software.

Training Videos

Lists the channels customers can use to receive help

How do I contact support?

Describes how to schedule a video training session with one of our software experts.

How do I schedule a training session?

Describes how to change the colors and logo, icon, and favicon in the software.

How do I customize the appearance of my software?

Describes how to use the System Tasks list.

What are the System Tasks?

Describes the multiple ways that attendance can be tracked through events and the check-in app.

How do I track attendance in One Church Software?

Describes how to add, deactivate, or delete a campus.

How do I add, deactivate, or delete a campus?

General questions about One Church Software to help you get started.

Getting Started

Provides an overview on how to import data into One Church yourself.

How do I import data into One Church?

Describes the options available to get your data migrated from your existing system into One Church.

How can I request for someone to import my data into One Church?

Import

Describes how to activate your subscription during the trial or upgrade an existing subscription.

How do I activate or make changes to my subscription?

How much does it cost?

Information on how the billing cycle is determined.

When will I be billed?

Describes how to change the payment method used on the subscription.

How do I change my payment details?

Shows how to download past billing invoices.

How can I view past invoices?

Instructions on how to disable auto renewal an account.

How do I cancel my account?

Describes obtaining a billing estimate when making possible account changes.

How do I make potential changes to my account and get a billing estimate?

Billing and Subscription

Describes how to use the document library.

How do I use the Document Library?

Describes how to interact with drop downs using only a keyboard.

How do I select drop-down values without a mouse?

Tips and Tricks

Help with common issues related to the usage of the software

The software is stuck, frozen, or lagging...

Describes how to take a screenshot which is often needed to troubleshoot support issues.

How to take a screenshot for Mac and PC.

Troubleshooting

One Church Home

Mobile App

Online Giving

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

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Find guides, answers, and references.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.