Getting Started

General questions about One Church Software to help you get started.

23 articles in this collection
Written by Jorge, JR, and Lauren

Training Videos

Centralized location for training videos to help customers learn features within One Church Software.

Written by JR
Updated this week

About One Church Software

Who we are and what our goal is for our customers

Written by Jorge
Updated this week

Where are your terms of service and privacy policy?

Website links to important online documents.

Written by Jorge
Updated this week

Can I switch from another software?

Advice on switching from another church management system.

Written by Jorge
Updated this week

Is my data safe and secure?

Information about data security and how back up frequency and storage.

Written by Jorge
Updated this week

How do I contact support?

Lists the channels customers can use to receive help

Written by Jorge
Updated this week

How do I schedule a training session?

Describes how to schedule a video training session with one of our software experts.

Written by JR
Updated this week

Is One Church Software available for churches outside of the US?

Describes software availability for international or global customers (churches outside of the U.S) and feature limitations.

Written by JR
Updated this week

Import

How do I import data into One Church?

Provides an overview on how to import data into One Church yourself.

Written by Jorge
Updated this week

How can I request for someone to import my data into One Church?

Describes the options available to get your data migrated from your existing system into One Church.

Written by Jorge
Updated this week

How to grant us access to your local data for import.

Describes how you can prepare your computer so we can access data from a locally installed system to import into One Church.

Written by Jorge
Updated this week

Tips and Tricks

How should I rollout One Church Software to my church?

Describes how to launch and deploy One Church Software to your church (staff, leaders, and congregants).

Written by JR
Updated this week

How to use the Document Library?

Describes how to use the document library.

Written by JR
Updated this week

How Do I Change the Welcome Message on the Dashboard?

Describes how to change the welcome message on the dashboard.

Written by JR
Updated this week

How do I select drop down values without a mouse?

Describes how to interact with drop downs using only a keyboard.

Written by Jorge
Updated this week

How do I add and edit/delete custom fields?

Describes how to add and edit/delete custom fields within the system.

Written by Lauren
Updated this week

Billing and Subscription

How do I activate or make changes to my subscription?

Describes how to activate your subscription during the trial or upgrade an existing subscription.

Written by JR
Updated this week

How much does it cost?

Contains general pricing information.

Written by Jorge
Updated this week

When will I be billed?

Information on how the billing cycle is determined.

Written by Jorge
Updated this week

How do I change my payment details?

Describes how to change the payment method used on the subscription.

Written by Jorge
Updated this week

How can I view past invoices?

Shows how to download past billing invoices.

Written by Jorge
Updated this week

How do I cancel my account?

Instructions on how to cancel an account.

Written by Jorge
Updated this week

Troubleshooting

The software is stuck, frozen, or lagging...

Help with common issues related to the usage of the software

Written by Jorge
Updated this week