One Church Software

Get started using One Church Software with this implementation plan. Step-by-step instructions for onboarding and implementation.

Getting Started - Onboarding Checklist & Implementation Guide

Centralized location for training videos to help customers learn features within One Church Software.

Training Videos

Who we are and what our goal is for our customers

About One Church Software

Website links to important online documents.

Where are your terms of service and privacy policy?

Advice on switching from another church management system.

Can I switch from another software?

Information about data security and how back up frequency and storage.

Is my data safe and secure?

Lists the channels customers can use to receive help

How do I contact support?

Describes how to schedule a video training session with one of our software experts.

How do I schedule a training session?

Describes software availability for international or global customers (churches outside of the U.S) and feature limitations.

Is One Church Software available for churches outside of the US?

General questions about One Church Software to help you get started.

Getting Started

Provides an overview on how to import data into One Church yourself.

How do I import data into One Church?

Describes the options available to get your data migrated from your existing system into One Church.

How can I request for someone to import my data into One Church?

Import

Describes how to launch and deploy One Church Software to your church (staff, leaders, and congregants).

How should I rollout One Church Software to my church? (Implementation Plan)

Describes how to use the document library.

How to use the Document Library?

Describes how to change the welcome message on the dashboard.

How Do I Change the Welcome Message on the Dashboard?

Describes how to interact with drop downs using only a keyboard.

How do I select drop down values without a mouse?

Describes how to add and edit/delete custom fields within the system.

How do I add and edit/delete custom fields?

Tips and Tricks

Describes how to activate your subscription during the trial or upgrade an existing subscription.

How do I activate or make changes to my subscription?

How much does it cost?

Information on how the billing cycle is determined.

When will I be billed?

Describes how to change the payment method used on the subscription.

How do I change my payment details?

Shows how to download past billing invoices.

How can I view past invoices?

Instructions on how to cancel an account.

How do I cancel my account?

Billing and Subscription

Help with common issues related to the usage of the software

The software is stuck, frozen, or lagging...

Troubleshooting

One Church Home

Mobile App

Online Giving

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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