You will need the Full Account permission to change your subscription. If your account has more than one organization, you also need to have no campus or organization limit, or the subscription screens are read-only for you. A campus override on its own does not stop you.
Ready to sign up for One Church Software? Great! We can walk you through the process over the phone at (855) 932-0007 (see How do I contact support?) or you can do it yourself (instructions below).
If you've not yet created an account yet, you can get started by entering your email in the text box on our website and following the instructions in the email you receive.
After you create an account, you can click on the Upgrade Now button located at the top of the screen after you've logged in.
Upgrading your subscription plan
If you are upgrading your subscription plan, or if your trial is ending soon, select the Account Settings button at the top of the side menu and then click on the Upgrade button at the top.
The following fields are available:
Plan: Choose between Core, Core + and Financial Only. See the pricing page.
Frequency: Choose to pay month-to-month or save 20% and sign up for the whole year.
Max Person Profiles: This is the number of people profiles you plan to manage within the software.
Auto Upgrade: Whether to upgrade your subscription automatically (prorated) to the next quota tier when you exceed the set quota above.
Allow AI Overage: Shown for the Core Plus plan only. When turned on, the AI Assistant in the Query Builder can keep sending messages after your church's monthly allowance of 50 is used, billed at $0.40 per extra message. It is off by default, and users are blocked at the limit while it is off. The Billing tab shows the current setting as AI Message Overage: Enabled or Disabled. See How do AI Assistant messages, billing, and permissions work?
Promo Code: If you have a promo code enter it here and select "Apply" button.
The Add-ons section allows you to add the App Builder and/or the Accounting Module to your plan, as well as to increase your media storage. All accounts come with 5 GB of free storage, and you can choose 250 GB, 500 GB or 1 TB instead. Storage is one total that every organization shares.
Tip: If you move from Core Plus to a plan that does not include the AI Assistant, any unbilled AI overage is charged as part of the plan change, and the AI Assistant is locked. Saved AI reports stay available and keep running.
If you would like a fully Branded Mobile App for your church, please contact us for more details.
Add-on seats with more than one organization
If your account has more than one organization, some add-ons work as seats. A seat lets one organization use an add-on, so you buy a seat for each organization that needs it. Buying and assigning are two separate steps:
Buy the seats here. In the subscription window, set the number of seats you need for each add-on, and save.
Assign them to organizations. Go to Settings & Tools > Your Organization > Account Settings, open the Organizations tab, and edit each organization to turn on its add-ons.
The subscription window reminds you: "A seat lets one organization use an add-on, so buy a seat for each organization that needs it. After you save, edit each organization in the Organizations list to assign its seats."
Which add-ons are seats:
Seats - App Builder, Accounting, Member Chat Pro and Remote Deposit. Remote Deposit seats follow enrollment and cannot be assigned, so their count is read-only.
Not seats - media storage, which every organization shares, and Text Messaging, which an organization has by holding a texting number. Branded App cannot be assigned by customers, so contact us about it.
A few changes are refused or behave differently:
While two or more organizations are active, you cannot reduce an add-on below the number of seats already assigned.
You cannot change to a plan that allows fewer organizations than you have active.
Turning App Builder, Accounting or Member Chat Pro off entirely removes it from every organization. With more than one organization, the window warns you first. An organization with a branded app keeps App Builder.
When an organization is archived, its seats stop counting and become free to assign. Archiving does not lower your subscription, so reduce the seat count here if you no longer need them.
How do add-on seats work? explains seats in more detail, and How do I archive an organization? covers archiving.
Entering payment information
Regardless of which method you choose, a pop up will appear where you can select your plan and related details as well as enter payment information if it wasn't previously entered.
The final step is to enter your billing information (if applicable) and selecting "Save".
If you would like to add text messaging to your subscription, please follow the steps in the "Welcome & Confirmation" email that you'll receive after you sign up or see How do I enable text messaging? Text messaging is not an add-on seat. Each organization has it by holding its own texting number.
What happens next?
You will receive a welcome email from the One Church team providing you with a lot of different resources, including how to: