Communication
Learn the various ways to communicate to others from within One Church Software.
26 articles
Chat
Contains the support documentation on One Church software chat
- What is One Church Chat?Introduction to One Church Chat — what it is, who can use it, and the Member Chat Pro add-on.
- How do I use channels in Chat?Describes how to find, join, and manage channels in One Church Chat.
- How do I send Private Messages in Chat?Describes how to start one-on-one and group Private Messages in One Church Chat.
- How do I send messages in Chat?Describes how to write, format, reply to, react to, and attach files to messages in Chat.
- How do I use threads and forum channels in Chat?Describes how to use threads and forum channels to keep conversations organized.
- How do I use polls, pins, files, and search in Chat?Describes how to run polls, pin messages, browse channel files, and search in Chat.
- Staying safe in Chat: Block, Ignore, and ReportingDescribes how blocking, ignoring, and reporting work and how they differ.
- Chat moderator access and permissionsDescribes the Full Read Chat and Full Write Chat permissions and what they grant.
- How do I send emails?Describes various ways to email individuals and groups, from the different modules.
- How do I create and insert email templates?Describes how to create, view, export, link and categorize email templates.
- How to set your email signatureDescribes how to access, set, and update your email signature
- How do I bulk email parents and guardians?Describes how to send bulk emails to parents or guardians of children in a group or a segment.
- How do I remove an email from the blocked list?Describes the various ways to resolve different blocked email errors
- How would a person manage their email preferences?Describes how a person can manage their email preferences or unsubscribe from or resubscribe to church communication.
- How do I enable text messaging?Describes how to enable text messaging, choose a number, and what it costs.
- What is text messaging consent?Describes what consent means for texting and how someone becomes reachable.
- How do I manage text message opt ins?Describes how to view, add, restore and remove text message opt ins.
- How much do text messages cost?Describes text messaging rates, how messages are billed, and how the balance works.
- How do I add the text message opt-in question to a form?Describes how to collect text messaging consent on any form that asks for a phone number.
- How do I send a text message?Describes the ways to send a text message and who actually receives it.
- How do I verify my text messaging phone number?Describes how to complete and submit the text messaging verification form.
- Why should I verify my text messaging number?Describes why carriers require verification and what verified and unverified mean.
- How do I set up keyword text messaging?Describes how to create text keywords, automatic replies, and which words are reserved.
- How do people opt in and out of text messaging?Describes how a person subscribes to or stops your church's text messages.
- How does the MailChimp integration work?Describes how to setup the MailChimp integration and how it functions.