You will require the Full Read Email Logs permission
First, access the Bounces/Complaints Log, search for the email address, and determine the reason the email was removed.
Choose the "Messaging" button at the top of the page and then go to "Delivery & opt outs." Alternately, select the "gear" menu at the top, then go to Emails > Delivery & Opt Outs > Bounces/Complaints and search for the desired email address.
Click on the "Filters" button to narrow down the list by entering the email address or other details into the comment field.
Email blocked due to Reason: Complaint
Complaints can only be unblocked if the email owner submits an opt in form. When you click on the 3 dots next to the complaint and then resolve from the dropdown menu, you will see the link to the opt in form in the modal but it will appear as:
https://[subdomain].onechurchsoftware.com/public/email/optin
Email bounce due to anti-spam filters of the recipient's email provider
To help prevent this, the recipient can add onechurchsoftware.com and their church's domain to their safe senders list.
For any other blocked reason
Click the 3 dots next to the block and select resolve
Review the Resolve Blocked Email Modal. Then confirm that "I have personally verified that this email address exists and can receive email." and select Unblock.
