A person can always manage their own email preferences. To change another person's preferences, you will need the Limited Write People permission at one or more of that person's campuses, and Limited Email to view the Unsubscribes list.
Every manual email sent from One Church Software must include an unsubscribe link, and so must automated emails sent from a workflow. This gives the recipient control over the communication they receive by email.
You can add a mail-merge variable named {unsubscribe_link} to control where the link appears and how it looks, which is helpful when you work from a saved email template. If One Church Software does not find that variable in the body of the email being sent, it inserts its own link automatically (shown below).
Managing email preferences
A person can edit their email preferences from the Info tab of their One Church Software profile. In the Emails section, click the bell icon next to an email address to open the preferences screen.
Someone with the Limited Write People permission can open the same screen from the bell icon to opt a person in or out on their behalf.
The Email Preferences window lists the types of email the person can choose to receive:
General communication from the church
Event invites
Serving assignment requests
Group discussions
Select the checkboxes for the emails you want to receive and click Save. Use show selections only or uncheck all at the top of the list to adjust your choices quickly. To stop all communication at once, open the Unsubscribe section and select Unsubscribe from all email communication.
Tip: Unsubscribing affects the emails your church sends manually and from workflows. Important emails, such as a payment receipt or a password reset, are still delivered.
Email unsubscribes and text STOP work differently
If your account has two or more organizations, email and text consent follow different rules. This is the difference people most often ask about.
Email - an unsubscribe belongs to the email address, not to an organization. When a person unsubscribes from a type of email, they stop getting that type from every organization in your account. The email preferences page tells them this when they unsubscribe.
Text messages - each organization has its own texting number and its own opt-in list. Texting STOP to one organization's number stops texts from that organization only. Even STOPALL stops only the organization whose number was texted.
For example, Riverside Community and Riverside Academy each have a texting number. A parent texts STOP to the Academy's number. They stop getting Academy texts, but Riverside Community can still text them. If that same parent unsubscribes from general email sent by the Academy, they stop getting general email from both organizations.
What is an organization? explains what each organization keeps separate and what it shares.
Seeing who has unsubscribed
Staff with Limited Email can view the Unsubscribes list. If your account has two or more organizations and your access is limited to certain campuses or organizations, each row shows the person's name, phone, campus, birthday, age and photo only when you can see that person's profile. Otherwise the row shows the email address alone, both in the list and in the export.