You will need the Full SMS permission to perform this action.
The keyword texting feature allows you to set up keywords that congregation members can text to your designated number in order to receive specific information or take certain actions. This feature can be a powerful tool for communication and engagement.
Note: Churches must first have the texting feature enabled; reference this article to learn more about allowing text messaging.
Select the "cog" Icon on the top right, and choose "Text messages."
Now, in the main window area of the communication module, select the tab titled, "Keywords" and then to create a keyword select the "+ Add Keyword" button.
After the button "+ Add Keyword" is selected a window will open allowing you to create your desired keyword phrase and the automated reply that will be sent whenever someone texts that keyword phrase to your church's *phone number. *Keep in mind, this is the phone number provided to you by One Church Software when text messaging was added to your account.
Use the form fields to create your keyword and the automated message, which can include links to forms or to other web pages.
Tips
People can be added to an automated workflow directly from a form submission. This is helpful when creating a follow-up sequence for first-time guests who can enter the workflow just by texting the word "GUEST" to your church's phone number (setup required).
If you are enrolled in One Church Giving and have a text messaging feature enabled then text-to-give is already a feature that is functional within your account. People can give via text by texting the word GIVE and the amount to your phone number.