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I forgot the password to my account. How do I reset it?
I forgot the password to my account. How do I reset it?

Describes the steps to reset the password for your account if you have forgotten it.

Updated over a week ago

Account passwords are encrypted in such a way that it cannot be recovered. In this way, no one knows your password except you. If you forgot your password, you will need to reset it by following the steps below.
Go to the login screen for your account and click "Forgot password?" at the bottom.

Enter the email address you used to register your account and click "Submit"

You will receive an e-mail with a link to reset your password. If you did not receive an email, please check your spam folder AND check your inbox to make sure you signed up with the email address you're trying to use.

Helpful Tips

  • If you did not receive the email, check your spam folder or another non-inbox folder.

  • As a security precaution, after four incorrect login attempts, the user will be locked out for 20 minutes. Resetting the password will remove the timeout early.

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