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Communication

Describes email, text, push notification, and chat permissions on a user's access rights.

These permissions make up the Communication group within a role's permissions, and they control general access to email, SMS (text), push notification, and chat actions in the system. To review or edit them, go to Settings & Tools (Cog icon in the tool-bar) > Security > Roles, open a role, and select the Permissions tab. You'll find these options under the Communication section.

Important: any non-guest user can send an email from within the email tools.


Emails

Limited Email

  • Can send bulk emails to people from the People Query Builder, using their own email address.

Full Email

Users with this permission also have the Limited Email permission.

  • Can send email messages on behalf of another person. This only controls the "From Name" and "Reply To" email addresses. The actual email is still sent from a onechurchsoftware.com domain.

  • Can view scheduled emails for other users.

Full Read Email Logs

  • Can see emails not sent by them.


Text Messages

Limited SMS

  • Can send out SMS messages to individual numbers and in bulk.

  • Can view the list of SMS keywords.

Full SMS

Users with this permission also have the Limited SMS permission.

  • Can add, edit, and delete SMS keywords.

  • Can view logs of incoming and outgoing SMS messages.

  • Can view scheduled text messages for other users.

Full Read SMS Logs

  • Can see text messages not sent by them.


Push Notifications

Push Notifications

  • Can send and schedule mobile push notifications.


Chat

Full Read Chat

  • Can view any public or private channel without being a member.

Full Write Chat

Users with this permission also have the Full Read Chat permission.

  • Can post in any channel, and can create, edit, reorder, and delete any channel and category.

Chat Safety Reviewer

  • Can read preserved and escalated child-safety chat reports.


Group discussions are controlled separately by Full Read Discussions and Full Write Discussions, which are part of the Groups group. See Groups.

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