These permissions make up the Communication group within a role's permissions, and they control general access to email, SMS (text), push notification, and chat actions in the system. To review or edit them, go to Settings & Tools (Cog icon in the tool-bar) > Security > Roles, open a role, and select the Permissions tab. You'll find these options under the Communication section.
Important: any non-guest user can send an email from within the email tools.
Each permission below is marked Campus-scoped or Account-wide. A campus-scoped permission can be different at one campus through a campus override. An account-wide permission applies at every campus and cannot be overridden by campus, so it only shows on Default when you edit a user's or role's permissions. To learn how campus overrides and limits work, see Campuses and organizations in Version 8.
Warning: Email and text permissions cannot be limited by campus. Limited Email, Full Email, Limited SMS, Full SMS and the other email, text and push permissions are account-wide, so a campus override cannot take them away. What limits a sender is who they can reach: a staff member with a campus limit can only send to people inside their access. Chat is the only part of this group that can differ by campus.
Emails
Limited Email
Scope: Account-wide
Can send bulk emails to people from the People Query Builder, using their own email address.
Full Email
Scope: Account-wide
Users with this permission also have the Limited Email permission.
Can send email messages on behalf of another person. This only controls the "From Name" and "Reply To" email addresses.
Can view scheduled emails for other users.
Full Read Email Logs
Scope: Account-wide
Can see emails not sent by them.
Text Messages
Limited SMS
Scope: Account-wide
Can send out SMS messages to individual numbers and in bulk.
Can view the list of SMS keywords.
Full SMS
Scope: Account-wide
Users with this permission also have the Limited SMS permission.
Can add, edit, and delete SMS keywords.
Can view logs of incoming and outgoing SMS messages.
Can view scheduled text messages for other users.
Full Read SMS Logs
Scope: Account-wide
Can see text messages not sent by them.
Push Notifications
Push Notifications
Scope: Account-wide
Can send and schedule mobile push notifications.
Chat
Full Read Chat
Scope: Campus-scoped
Can view any public or private channel without being a member.
Full Write Chat
Scope: Campus-scoped
Users with this permission also have the Full Read Chat permission.
Can post in any channel, and can create, edit, reorder, and delete any channel and category.
Chat Safety Reviewer
Scope: Account-wide
Can read preserved and escalated child-safety chat reports.
Group discussions are controlled separately by Full Read Discussions and Full Write Discussions, which are part of the Groups group. See Groups.