You will need the Check-In permission to perform these actions.
Supported printers: Dymo Label Writer. We recommend the Dymo LabelWriter 400 Turbo or Dymo LabelWriter 450 Turbo for the best experience.
Devices used as check-in stations need to be authorized before they can be used. This is a one time process. After authorization, you do NOT need to sign into One Church Software from that device to start checking in at an event. You can authorize any computer such as phones, tablets, laptops, desktops, etc. You can print labels from a phone or tablet by printing to another station.
Important: check-in stations must have access to the internet to function properly.
Do the following on each device you want to use as a check-in station.
If your check-in station does not need to print labels or if using a phone/tablet, then you can skip this section. Otherwise, please do the following steps on each check-in station. You will need a Dymo Label Writer to print labels.
If the check-in station will be using a scanner, make sure it scans with a CR suffix. Read the owner's manual for the scanner to see how to set that option.
Install the Dymo Software
First, download and install the Dymo Label Software from this website for either Mac or PC. Make sure you download and install the latest version.
Make sure you have your Dymo Label Writer printer physically plugged into the USB of the computer during the installation. Once it's installed, open the Dymo Label Software and click the blue "print" button at the bottom right to make sure that the printer is working properly.
If it doesn't work at that point, try restarting your computer and/or reinstalling the software from the website.
Install Browser Plugin
When you first start up the Dymo software you should have seen a prompt to install the widget, which you'll need on all check-in stations. If you didn't see this prompt, you might have an older version of Dymo and will need to install the newest version.
Once installed, you'll see a widget in your toolbar as seen below. On Mac, you will see a Dymo logo at the top of your computer. On a Windows device, you will see it on the bottom right in the system tray. See screenshots below (PC, then Mac).
Validating Everything Works
To test the plugin, click on the icon in the toolbar/system tray and click on "Diagnose." Click on "Yes" if a pop up appears asking to check the certificate.
If everything is green on that page and all tests pass on your check printer page, then everything should work when you start checking in.
The success message from the Dymo test page looks like this:
Important: when connecting your printer to the check-in station in the future, always use the same USB port you used when you installed to avoid potential issues. If you do experience issues, this article provides troubleshooting tips.
In addition to this, you also need to authorize the device.
Setting up a phone or tablet as a check-in station
Phone and tablet stations (i.e. iPad, iPhones, Fire Tablet, etc.) cannot print labels themselves. They rely on a desktop stations (PCs or Macs) to do the actual printing. This is because the Dymo plugin can only be installed on a PC or Mac.
An exception to this is the Microsoft Surface tablet (or similar). Since they are technically PCs, you can actually install the plugin and print directly from that tablet. Combine that with a wireless network Dymo printer, and you will be 100% mobile.
If you do not need to print labels on the phone or tablet station, then skip to the next section.
To allow printing from a phone/tablet station, you will need to first set up a desktop station that can print labels. Perform the steps outlined in the "Station Requirements" and "Authorizing a Device" on the desktop computer. Make sure the "Print to" field is set to "This station".
Next, authorize the phone or tablet to be a check-in station (see section below name "Authorizing a Device"). Make sure you choose the desktop station you added earlier in the "Print to" drop down field. This tells the system that any print requests from the phone/tablet station should be sent to that desktop station to print. Make sure the desktop station is online, running the check-in station, and has the printer turned on.
Authorizing a Device
Stations connect to your One Church Software account using device data stored in your browser's local storage. The benefit to doing this is so that you do not need to sign in to access their check-in station.
However, you will need to reauthorize a check-in station if you have deleted your local storage or if you are using a different browser than the one that was used to authorize.
While on the device you want to authorize, click on "More > Check-In > Stations" in the left hand navigation menu. Then, click on the "Authorize This Device" button in the upper right area.
A pop up will appear with the following fields:
- Name - the name of the check-in station. Use a name that will help you identify this station as it will be used in reporting and check-in logs as well.
- Type - either Manned or Self. With manned check-in stations, volunteers can search attendees by name, phone number, or barcode. They can also add brand new attendees for immediate check-in by default. With self check-in stations, anyone can look up an attendee by phone number or barcode and check them in. Searching by name or adding new attendees is prohibited.
- Prints To - which station this station should print to when printing labels. The selected station must be online and running the check-in system as well have the printer connected and set up using the instructions above. The default is to print to itself.
- Theme - the station them to use.
- Show Keyboard? - whether to show a virtual keyboard or note. It is recommended to show the virtual keyboard if your check-in station does not have a physical keyboard (e.g. the device is touch screen).
Once you are finished, click "Authorize" to finish.
Important: an authorization token is stored on the device's web browser. You must use the same browser when launching the check-in system from that device. Also, do not clear cookies or local storage as that will revoke authorization for that device. If this happens, you will need to reauthorize.
- If you plan on printing labels at your event, we highly recommend testing ALL check-in stations beforehand to make sure it is not only set up correctly, but also that the labels print as expected.