Install the Printer Drivers

First, you will need to install the appropriate printer drivers if you haven't already done so. 

For Windows, search for your model from this website: https://www.zebra.com/us/en/support-downloads/printers.html

For Mac, you will need to install CUPS since Zebra does not officially support Mac OS. See this article for the steps.

Rename Printer

If you are on a Mac and you followed the steps above on installing CUPS, you can skip this section since your Zebra printer is already named correctly.

For the check-in system to be able to recognize the Zebra printer, the name must have the word "Zebra" in it. To rename your printer, follow these steps (steps vary depending on operating system):

  1. Open Printers & Scanners in your System Settings
  2. Look for the Zebra printer, click on it and select "Manage"
  3. Open "Printer properties" in the left menu and then rename the printer (i.e. Zebra GK420d)

Install QZ Tray

The check-in station cannot directly access the Zebra printer hardware. Therefore, we need to use an intermediary to support communication between them. QZ Tray accomplishes this for you. To learn more, check out their website.

First, download and install QZ Tray for your operating system:

WINDOWS: https://github.com/qzind/tray/releases/download/v2.0.11/qz-tray-2.0.11.exe
MAC: https://github.com/qzind/tray/releases/download/v2.0.11/qz-tray-2.0.11-1.pkg 

You may be asked to install Java during this process. 

Important: If you are on Mac, the process may fail if you don't have Java installed already. If that happens, it's okay. Simply finish installing Java and then try installing QZ Tray again. 

Next, ensure you see the QZ Tray icon in your task bar (at the top on Mac). Make sure it stays running by clicking on the icon and selecting "Start Automatically"

When you launch a check-in system for the first time, you will see a prompt regarding QZ Tray. Before clicking on "Allow", check the box "Remember this decision"

Validating Everything Works

Make sure your printer is plugged in and use the testing tool found on this page to verify everything is working. Make sure you select "Zebra" in the upper right. If all the tests pass, then everything should work when you start check in. Congrats!

Important: when connecting your printer to the check-in station in the future, always use the same USB port you used when you installed to avoid potential issues. If you do experience issues, this article provides troubleshooting tips.

Other Supported Printers

Did this answer your question?