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Why isn't my event appearing in the Check-In App?

Describes steps to make sure your event shows up within the Check-In App.

Updated over a week ago

If your event is not appearing in the Check-In App, there are a few key areas to review to ensure it is set up properly.

Is the event configured for check-in?

First, make sure the event is configured correctly by navigating to Events > Calendar in the left-hand navigation menu, selecting the event, and choosing Actions > Edit event. Under the "Options" tab, confirm that "Enable check-in system?" is set to Yes.

Are the check-in times set as desired?

Next, review the event’s check-in times. The event will be available for check-in if the time falls within the "Start Check-In" and "End Check-In" times or within the general "Start Time" and "End Time" of the event. If a "Start Check-In" time is not specified, the event will be available for check-in earlier than the event start time.

Is the event set up across multiple days?

For events that span multiple days but are set up as a single event, keep in mind that check-ins may only be allowed once for the entire duration. To support daily check-ins, you should create the event as a recurring event, which allows each day to reset for check-in and improves attendance tracking. You can also edit each instance of a recurring event individually if check-in times vary by day.

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