You will need the Full Account permission to cancel the account. With more than one organization, you also need to have no campus or organization limit.
You cancel your One Church Software subscription by turning off auto renewal. Your access continues until the last day shown when you cancel.
Disable auto renewal
Sign in and go to the Account Settings page.
Click the Actions drop-down and select Disable auto renewal.
A window opens with information about not renewing and a short questionnaire. Answer the questions and click Continue.
The next window shows the last day you will have access to the system. Make a note of it.
Warning: Once that date has passed, access to the software and any data in the account is no longer available. Account data is stored for up to 12 months, after which it is completely deleted. There is no responsibility to maintain data after cancellation or to transfer data.
If your account has more than one organization
Who can cancel
While your account has two or more organizations, cancellation is one of the things all organizations share. A Full Account holder with a campus or organization limit cannot change these shared settings, so the screens are read-only for them. The shared settings are:
account settings, subscription, payment method and cancellation
billing contact and access approvers
sending domains, texting settings, chat settings and phone numbers
Remote Deposit onboarding and purchases
Someone with Full Account and no limit needs to cancel. A campus override on its own does not cause this. Only a campus or organization limit does.
Moving to a smaller plan instead
If you are changing to a plan that allows fewer organizations than you have active, the change is refused with a message such as This plan allows 2 organizations and 3 exist. Archive an organization first. Archive the organizations you no longer need, then change the plan.
Note: Archiving an organization has its own checks, and the archive preview lists them before anything changes. Archiving also needs someone with no campus limit and no campus override, even an override that only adds access. How do I archive an organization? explains each check and what archiving does.