Songbook has no sign-up and no account of its own. You sign in with the same email and password you use for your church's One Church site, and you never need to type your church's web address.
Sign in
Open Songbook. The Welcome to Songbook! screen asks for the email address you use with your church.
Enter your email and tap Continue. Songbook looks for that address across every church that uses One Church.
If your email belongs to more than one church, choose the church you want to sign in to. Each card shows the church's icon or logo, its name, and its web address. If your email belongs to only one church, Songbook skips this step.
On the Sign In screen, check that it says Logging into followed by your church's name. Your email is shown but can't be edited here. Enter your password and sign in.
Typed the wrong email? Tap Use a different email on the Sign In screen to go back to the start. The footer counts two steps: the email and church screens both say Step 1 of 2, and Sign In says Step 2 of 2.
How Songbook finds your church
Songbook searches the email addresses saved on people's profiles. If your email isn't on your profile at your church, Songbook can't find the church, even if you sign in to the website some other way. Ask your church admin to check that the email on your profile is spelled exactly the way you're typing it.
Finding your church is not the same as being able to sign in. You still need a working login and password for that church.
Warning: Songbook can't sign in a login that uses two-factor sign-in, or one that your church's two-factor policy requires to set it up. There is no workaround in the app. To use Songbook, two-factor has to be off for your login, and your church's policy must not require it for you.
Messages you might see
Each message has one meaning, so the exact wording tells you what to do next.
"Enter your email address to continue." - the email field is empty.
"That doesn't look like an email address. Check it and try again." - the address isn't typed correctly.
"We couldn't look up your church. Check your connection and try again." - the search itself failed, usually because of the internet connection. It never means your church doesn't exist.
"No church found" - no profile at any church has that email. Tap Try another email, or ask your church admin to check your profile.
"Username or password is incorrect." - the password is wrong.
"Account is locked for 5 minutes." - too many wrong passwords have locked your login for a while. The number of minutes can vary. Wait, then try again.
"Account is not active. Cannot log in." - your login is marked inactive. Contact your church admin.
"This account requires two-factor sign-in, which isn't supported in this app yet." - see the warning above.
"Too many attempts. Please try again shortly." - wait a moment, then try again.
"This church isn't available for sign-in." - Songbook can't sign in to this church. Contact your church admin.
"This church's subscription is not active." - your church's subscription has ended or its free trial is over. Your church admin can resolve this.
"Your password must be reset before you can sign in. Please reset it from the website." - your password is correct, but it no longer meets One Church's password rules. For example, it has appeared in a public data breach, or it contains your email or your church's web address. Reset it on the website, then sign in to Songbook with the new password.
"Something went wrong. Please try again." - any other problem. Try again, and contact support if it keeps happening.
Staying signed in
Once you sign in, you stay signed in. Songbook quietly renews your sign-in in the background while you use it.
A bad connection never signs you out. No internet, a server outage, or hotel Wi-Fi that wants you to log in first: in all of these, Songbook keeps you signed in and works from what it already has.
If One Church ends your session, Songbook signs you out and the email screen says "You were signed out. Sign in again to continue."
Every sign-out starts again from the email step. Songbook forgets both your email and your church, whether you chose Log out or your session ended.
If your church's subscription is canceled or its free trial ends, Songbook signs you out within about 15 minutes of use, or the next time you open it.