Account passwords are encrypted and cannot be recovered. This ensures that the password remains private. If a password is forgotten, it must be reset using the steps below:
Navigate to the login screen and click Forgot password?.
Enter the email address associated with the account registration and click Submit.
An email will be sent containing a link to reset the password.
If the email does not appear, check the spam folder or other non-inbox folders.
Ensure the email address being used matches the one used during registration or is the one listed as the primary address on the account.
As a security precaution, four incorrect login attempts will result in a 20-minute lockout. Resetting the password removes this timeout early.
If you’re having trouble logging in, the fix usually depends on where things are getting stuck.
Bookmark your church’s unique login page - it’s typically [yourchurch].onechurchsoftware.com. If you’re not sure of your church’s specific URL, check a previous confirmation email or ask your church administrator.
If you’re being asked for a two-factor authentication (2FA) code and no longer have access to the device that receives it, you will need another administrator on your account to disable 2FA for your profile temporarily. Go to Actions > Change username/password on your profile once you’re back in, and re-enroll a device under Two-Factor Authentication.
If you are the only administrator and are locked out, contact One Church Software support with your church name so we can verify your identity and assist with regaining access.