You will need the Full Write Events permission to import an event by hand. Checking or reconnecting the integration needs Facilities Settings.
Once the eSPACE integration is enabled, events created or updated in eSPACE are normally imported into One Church automatically and in real time.
Occasionally, an individual event may not make it across on its own. If that happens, you don't need to wait or recreate the event. You can pull it in yourself in a few steps.
How to import a missing event by hand
In the left-hand menu, go to Events > Calendar and click Import from eSPACE.
In the window that opens, search for the event that didn't sync.
Select the event and import it.
The event then appears on your calendar just as if it had synced automatically.
If events keep failing to sync
If you need to import events by hand regularly, check the health of the integration itself:
Confirm the eSPACE integration is still enabled under Settings & Tools (Cog icon in the tool-bar) > Integrations.
Confirm your church still has an active Premium subscription with eSPACE, which the integration needs to run.
Confirm the eSPACE admin user tied to the integration's API key hasn't been disabled or deleted. If it has, the integration stops working entirely until a new key is generated and authorized again.
With more than one organization, imported events are placed by their eSPACE location. Records with no clear organization are held until someone places them, and limited staff do not see other organizations' held records.
Tip: Keep the eSPACE admin account used for the integration separate from any staff member's personal account, so the sync doesn't break if that person's access changes later.